Privacy Policy

Welcome to Mullett Lake Cottages. We value your business and are deeply committed to protecting your privacy. This Privacy Policy outlines what information we collect, how it is used, and the steps we take to safeguard your personal data while you use our website and during your stay with us.

By using our website and booking a reservation, you consent to the data practices described in this policy.

A. Information You Provide to Us

To facilitate your reservation and strictly for the purpose of your rental agreement, we collect personally identifiable information when you voluntarily provide it to us. This includes:

• Identity Data: Your full name.
• Contact Data: Mailing address (for security deposit returns), phone number, and email address.
• Financial Data: Payment details required to process transactions via Check, Venmo, or Cash App.
• Security Data: Credit card information kept on file specifically for security deposits, damages, or fines as outlined in our Terms and Conditions.

B. Information Collected Automatically

When you visit our website, we may automatically collect certain non-personal information to improve site functionality and user experience. This may include:

• Device Information: Your IP address, browser type, and operating system.
• Usage Data: Pages visited, time spent on the site, and referring website addresses.
• Cookies: We may use small data files called "cookies" to remember your preferences and facilitate the booking process. You can instruct your browser to refuse all cookies, though some portions of our website may not function properly without them.

We use your personal data solely for legitimate business purposes, including:

• Booking Management: To process reservations, confirm dates, and manage payments.
• Communication: To send check-in instructions, address maintenance requests, or notify you of emergency situations (e.g., weather alerts).
• Guest Experience: To personalize your stay and respond to your inquiries.
• Marketing (Optional): With your consent, we may occasionally send you emails regarding special offers or availability for upcoming seasons. You may opt-out of these communications at any time.
• Enforcement: To enforce our Rental Agreement, including processing charges for damages, policy violations (e.g., smoking), or lost keys.

We do not sell, rent, or trade your personal information to third parties.

Your information is only shared when necessary to conduct business, including:

• Payment Processors: We share transaction data with financial services (Venmo, Cash App, Banks) strictly to facilitate payments.
• Service Providers: We may share limited information with trusted service providers (e.g., cleaning crews or maintenance personnel) only as necessary to service your rental.
• Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., law enforcement).

Mullett Lake Cottages implements a variety of security measures to maintain the safety of your personal information.

• Storage: Digital records are stored on secure, password-protected networks. Physical records (if any) are kept in locked, secure environments.
• Credit Card Security: Credit card details held for security deposits are stored securely and are destroyed or deleted post-stay once the rental agreement conditions have been satisfied.
• Disclaimer: While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security.

Our website and communications may contain links to third-party websites or payment platforms (such as Venmo or Cash App). We are not responsible for the privacy practices or content of these third-party services. We encourage you to review their privacy policies regarding how they handle your financial data.

Depending on your location, you may have rights regarding your personal data, including the right to:

• Access the personal data we hold about you.
• Request correction of any incomplete or inaccurate data.
• Request deletion of your personal data, subject to our need to retain certain records for legal or accounting purposes.

To exercise any of these rights, please contact us at the email provided below.

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We advise you to review this page periodically for any changes.

If you have any questions about this Privacy Policy or our data practices, please contact us.